Returns & Exchanges

We want you to love your new shoes — but if they’re not quite right, we’re here to help.

If you change your mind or the fit isn’t quite perfect, you’re welcome to return your shoes within 14 days of delivery (for online orders).

For Online Orders:

  • Full-priced items: Eligible for a full refund.
  • Sale or discounted items: Also eligible for a full refund.

For In-Store Purchases:

  • Full-priced items: You may choose an exchange, credit note, or full refund.
  • Sale or discounted items: Eligible for exchange or credit note only. Refunds are not available for change of mind or incorrect choice on sale items.

Return Conditions:

To be eligible for a return, items must be:

  • Unworn and in original condition
  • Returned with the original shoe box and paper packaging
  • Accompanied by proof of purchase

We recommend trying shoes on a carpeted surface to avoid any marks or damage. Returns that don’t meet these criteria may be declined and sent back to you.

Please note: Return postage is the customer’s responsibility unless the item is faulty.

Faulty Items:

If you believe your item is faulty, we’re happy to assess it in-store or via clear photographs. If confirmed, we’ll offer an appropriate solution — this may include a repair, replacement, credit note, or refund, at our discretion. We will cover all postage costs associated with approved faulty returns.

How to Return Your Items

Request a Return
Email us at shane@europaimports.com.au with your reason for return for assessment. 

Prepare Your Parcel
Pack your item securely and return it to Euro Shoes, 57 Norma Rd, Myaree WA 6154. Simply drop it off at your nearest Australia Post office.

For Exchanges
If you're exchanging an item, we’ll dispatch your new pair within 1–2 business days of receiving your return.

For Refunds
Please allow 5–7 business days for your return to be processed and for the funds to be credited back to your account.

We value your satisfaction and aim to make the returns process as smooth as possible. If you have any further questions or need assistance, please don't hesitate to reach out to us.