Returns & Exchanges

We want you to be delighted with your new shoes, but if you happen to change your mind or if they don't fit properly, we kindly request that you return the shoes within 14 days from the date of delivery for online orders or from the date purchased instore.

For our online customers, we offer the following options:

• Full priced items: You are eligible for a full refund.
• Sale or discounted items: You are also eligible for a full refund.

Please note that for online orders, we can only offer exchanges for a different size of the same product originally purchased, and this option is limited to one exchange per order.

For our in-store customers, we provide the following options:

• Full priced items: You can choose between an exchange, a credit note, or a full refund.
• Sale or discounted items: We offer exchanges or credit notes. Please note that no refunds will be issued on sale items for incorrect choice or change of mind.

To qualify for a return, the item(s) must be returned unworn, in their original condition and packaging. This includes the correct shoe box and paper packaging. Please ensure you include proof of purchase with your return. We recommend trying on the shoes on a carpeted surface to avoid any damage. If the item(s) do not meet these standards, we reserve the right to deny an exchange, credit note, or refund, and the item(s) will be returned to you. 
To complete your return, we require a receipt or proof of purchase.

For online orders please be aware that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If an item is deemed faulty, we will assess it either in-store or through sufficient photographic evidence. We will then determine the appropriate resolution, which may include repair, replacement, credit note, or refund, at our discretion. In such cases, we will gladly cover the cost of any postage required.

In the event that goods have been worn and there is a fault, we will repair free of charge or replace if it cannot be repaired. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received your refund, please be patient, it may take up to 7 business days.
If  you still have not received your refund after 7 business days, please contact us at shane@europaimports.com.au

Final Sale items (instore only if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shane@europaimports.com.au and send your item to: 57 Norma Rd, Perth WA 6154, Australia.

We value your satisfaction and aim to make the returns process as smooth as possible. If you have any further questions or need assistance, please don't hesitate to reach out to us.